Your satisfaction means everything to us. If you’re not 100% happy with your purchase, our customer service team in on hand to make sure the return process is pain-free! HEARTFELT accepts items in new and re-saleable condition for exchange or return.
For a full refund, please return your purchase within 5 business days from delivery date. We cannot offer refunds on original shipping charges unless the return is a result of our error.
Returns made after the 5 day period are eligible for store credit up to 30 days from delivery date. All item(s) must be unworn and in their original packaging when returned.
Pieces marked “final sale” are not eligible for return.
Personalized items and special orders can not be returned.*
GIFT RETURN POLICY
Items received as gifts may be exchanged for items of equal value.
HEARTFELT accepts items for exchange up to 30 days after delivery. We can only accept exchanges on items purchased directly from our website. For styles purchased from other retailers, please contact that retailer directly.
If you would like to make an exchange, please email firstname.lastname@example.org for a return authorization. Refunds will not be granted without return authorization.
DAMAGED ITEMS & REPAIRS
Quality is our top priority. If your jewelry is damaged within our 1-year guarantee, we want to fix it for you! To initiate the repair process, please email us at